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Service Request Management |
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| ManageEngine SupportCenter Plus 6.5 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2008-03-24
License: Freeware
Publisher: AdventNet Inc
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall
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| Adventnet ManageEngine ServiceDesk Plus 5.5 |
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ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
Released: 2008-02-29
License: Freeware
Publisher: AdventNet Inc
Language: English
Platform: Windows
Requirements: P III 1Ghz and above, 256 MB RAM
Install: Install and Uninstall
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Good but Request ID issue. I think the product is good and provides a very communicative system between a client and support desk. I have a few issues with the Request ID (I...
Manageservice engine plus Is good to trial and helpful for me that working as purchasing so I am more consistent with my work
| Service Desktop Pro 2.0.8 |
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Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers,IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and Customer Service Management.
Released: 2006-12-09
License: $99.95
Publisher: Webtech Softwares & Services Ltd
Language: English
Platform: Windows
Requirements: 128 MB Ram, 30 MB Hard Drive Space
Install: Install and Uninstall
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| FireDaemon Trinity 2.1.2596 |
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FireDaemon Trinity is an Windows Service Management Platform. Trinity is comprised of three components: Enterprise Management Console, Web Server and Console Application. The Management Console gives you control over services running on all machines on your network. The Web Server allows you to manage services via web browser or remotely manage via SOAP. The Console Application allows you to run any application as a service.
Released: 2007-01-08
Last Updated: 2007-10-26
License: $69.00
Publisher: FireDaemon Technologies Limited
Language: English
Platform: Windows
Requirements: Pentium 4 1.4Ghz, 512MB RAM, 40GB HDD, .NET2.0
Install: Install and Uninstall
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| Polar Help Desk Free 4.1 |
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Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
Released: 2007-04-02
Last Updated: 2007-04-30
License: Freeware
Publisher: Polar
Language: English
Platform: Windows
Requirements: Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Micro
Install: Install and Uninstall
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Polar helpdesk not working after installation Hi,
After installing Polar help desk successfully, the application fails to load , i have checked iis port everything seems to...
| AvailSuite 2.2 |
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AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. Use a trial version for 30 days to ensure it fits all your needs. Our technical support is free.
Released: 2006-07-22
License: $295.00
Publisher: MS Team LLC
Language: English
Platform: Windows
Requirements: 800 MHz Intel Pentium 4, 128MB
Install: Install and Uninstall
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| Reset Password Management 4.04 |
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Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.
Released: 2006-10-24
Last Updated: 2008-08-04
License: $1.00
Publisher: Tools4Ever Germany GmbH
Language: English, German
Platform: Windows
Requirements: Windows 2000 SP3
Install: Install and Uninstall
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| Big:eye Pro 5.0 |
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Big:Eye is a suite that includes:Manage active network devices, servers, clients, databases, applications,Fault Management,No agents or clients required,Maps (Auto Discovery), Performance Monitoring,Remote Control,Inventory management for Windows,
Inventory management for SNMP Devices,Web based reports,CISCO device monitoring,MOTOROLA device monitoring,SNMP Device monitoring,Traffic Analyzer,HelpDesk,Printer and Print Management,Remote Desktop
Last Updated: 2008-04-19
License: $9500.00
Publisher: CBR Software
Language: English
Platform: Windows
Install: Install and Uninstall
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| AyaNova 4.0 |
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Provide first class customer service while improving your bottom line with AyaNova’s full control over your entire service department affordable for small business. With minor updates and support always free, manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, equipment tracking, QuickBooks or PeachTree interface, custom reports, mobile & web browser interface and more
Released: 2006-11-19
Last Updated: 2008-03-21
License: $199.00
Publisher: Ground Zero Tech-Works Inc.
Language: English, French, German, Spanish
Platform: Windows
Requirements: Microsoft.NET 2 or higher
Install: Install and Uninstall
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| ITIL Service Management Excellerator 1.10 |
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The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.
Last Updated: 2008-06-30
License: $149.00
Publisher: ProcessWorx LLC
Language: English
Platform: Windows
Requirements: Microsoft Office, Adobe Reader
Install: Install and Uninstall
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